Full-Time HVAC Technical Support Technician

About the roleAs a Technical Support Technician, you'll support daily operations of our Technical Support Department, providing expert assistance to service agents, contractors, and consumers.

Joining our team means working with Temperzone, a leading HVAC manufacturing company, where you can bring your refrigeration tech experience to the forefront.

1. Key Responsibilities
   • Offering general and technical support for all Temperzone products in the Australian market.
   • Assisting service agents with spare parts selection and providing technical service and commissioning support via phone, email, or fax.
   • Liaising with service agents, contractors, and consumers to ensure seamless support.
   • Supporting the classification and reuse of returned goods, and assisting with epidemic failure investigations and parts recovery.
   • Conducting training sessions on Temperzone products – internally and externally – and hosting product seminars.
   • Providing start-up and commissioning assistance, as well as technical investigations for fault finding.
   • Assisting the warranty team with parts or technical inquiries and evaluating service agents.
   • Demonstrating product operations and commissioning processes to installation/service contractors.

What We're Looking For

• Minimum of 5 years' experience in the air conditioning industry.
• Demonstrable HVAC service, diagnostic, and commissioning experience.
• High-level knowledge in systems controls and mechanics.
• Competency in air conditioning system design technicalities.
• Solid understanding of system controls and customer service focus.

Why Join Us?

• Access to health and well-being initiatives.
• A supportive and inclusive environment.
• Ongoing training and professional development opportunities.
• Stability and growth within a respected, privately owned company.

Important Information

• Pre-employment medical check and national police check are required.
• Applicants must have the right to work in Australia.
• No agency applications.

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