Full-Time Implementation Specialist

• Execute end-to-end Food & Beverage (F&B) POS implementation projects remotely or on-site within the Americas region by understanding user requirements, installing hardware such as servers, workstations, and printers, and other various implementation activities.
• Provide user training on-site or remotely to ensure customers can effectively operate the POS system.
• Perform POS version upgrades either remotely or on site, ensuring minimal disruption to customer operations.
• Report and escalate critical issues and functional requests from customers to appropriate internal teams.
• Troubleshoot and provide guidance to operational and application related customer inquiries during implementations.
• Deliver remote support post-implementation to assist customers with system usage ensuring smooth ongoing operations.
• Prepare and submit daily project reports and upon project completion, maintain accurate and up-to-date records of implementation activities and outcomes.
• Attend and participate in scheduled internal training to remain current on new product developments and current POS system functionalities.

• Minimum two (2) years’ experience in POS implementation, IT support, or a similar technical role within the hotel or F&B industries.
• Experience configuring and installing Simphony II POS systems.
• Proficient with hospitality POS systems in a super user role.
• Bilingual in English and Spanish, with strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.
• Proficient in Microsoft and Windows operating systems for enterprise level projects.
• Demonstrated experience and proficiency in the setup and installation of POS systems, including hardware and software configurations.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues quickly and efficiently.
• Strong interpersonal and communication skills with the ability to build and maintain positive relationships with internal teams and customers at all levels.
• Customer-focused mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
• Demonstrated ability to learn and apply knowledge of the company’s IT solutions effectively, including handling system installations.
• Possession of a valid passport with the ability to travel within the Americas region (US, Mexico, Canada), up to 75% of the time.
• Ability to lift up to 25 lbs. for hardware setup and installation tasks.

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