Full-Time Incident Manager - English & German

Control of Incident/Lead Incident procedures, cause analysis and categorization of faults, management of escalations.

Managing and continually optimizing the lead IT incident, knowledge, and quality processes

Developing measures to minimize the occurrence of incidents

Steering the lessons learned processes

Assuring the quality of incident documentation and knowledge databases

Monitoring KPIs and improving reports

Leading (lead) incident processes in the task area; involving all parties in the event of escalation

Analyzing and categorizing incidents within the incident process

Coordinating the resolution of incidents, including follow-up

Ensuring effective, high-level collaboration between the units involved

Practicing active management and transfer of knowledge

Managing projects with strategic relevance

Create the presentation for the customer in ppt and present it every 4-6 weeks to the customer in person in Wuppertal, Germany

Completed studies, ideally in the fields of business administration or business informatics

Several years of professional experience in incident management

Hands-on experience in claim management

German (C1) and English (min. B1) language skills required for operating in both languages

Good analytical skills, result orientation

Willingness to travel to Germany every 2 weeks

Advantages

• ITIL4 certification
• Service Desk experience
• Experience in project management
• Advanced Excel knowledge, PPT

Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

What is the last date for applying to the job?

Which countries are accepted for this remote job?