Full-Time Incident Response Engineer
Solera Health is hiring a remote Full-Time Incident Response Engineer. The career level for this job opening is Experienced and is accepting Remote - USA based applicants remotely. Read complete job description before applying.
Solera Health
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Job Summary
We're looking for an Incident Response Software Engineer with 2–3 years of experience to help diagnose, troubleshoot, and resolve production issues across our platform. This role is a software engineering position, not DevOps, IT support, or infrastructure automation.
You'll work directly in live systems to investigate problems, analyze logs and traces, identify root causes, and partner with application engineers to implement lasting fixes. If you love debugging, problem-solving, and improving how systems behave under real-world conditions, this role offers high impact and strong growth potential.
What You'll Do
- Participate in incident response efforts to diagnose and resolve issues in production applications
- Analyze logs, metrics, and traces using Dynatrace and Azure Application Insights
- Trace issues across Node.js services, APIs, front-end behavior, and data layers
- Develop targeted automated tests (Jest, Cypress, Playwright) to validate fixes and prevent regressions
- Document root causes, remediation steps, and resolutions for internal teams
- Identify opportunities to improve monitoring, alerting, and application stability
- Collaborate with software engineers, SRE partners, and product teams to improve system reliability
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