Full-Time Infrastructure Operations Lead
Vichara is hiring a remote Full-Time Infrastructure Operations Lead. The career level for this job opening is Manager and is accepting Gurugram, India based applicants remotely. Read complete job description before applying.
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Vichara
Job Title
Infrastructure Operations Lead
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Gurugram, India
Salary
YEAR $48120 - $48120
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Job Details
Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
Ensure operational excellence in the delivery of services including incident response, change management, patching, and performance optimization.
Drive continuous improvement in monitoring, automation, and runbook development.
Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives.
Maintain compliance with security, audit, and regulatory requirements.
Provide escalation support and root cause analysis for critical incidents.
Manage team capacity, shift schedules, and training to ensure round-the-clock coverage.
Technology Domains Managed:
- Virtualization & Compute: VMware, vRealize Automation, Dell & Cisco UCS hardware
- Storage & Backup: NetApp, Dell PowerStore, Unity, AWS FSx
- Cyber Vault & Cleanroom: Cyber recovery infrastructure
- Cloud & Identity: Azure AD, AWS SSO, SharePoint Online, M365 backup
- Application & Platform Support: Geneva, Advent, Citrix
- Monitoring & Automation: SolarWinds, Data Insights, CloudIQ, ControlUp
- Windows & Server Management: Windows patching, cluster setup, VM provisioning
- Security & Compliance: SOX reporting, vulnerability remediation
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related field.
8+ years of experience in IT operations, with 3+ years in a leadership role.
Proven experience managing offshore teams in a 24x7 environment.
Strong understanding of enterprise infrastructure technologies.
Excellent communication, coordination, and stakeholder management skills.
ITIL certification or equivalent experience in service management preferred.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Infrastructure Operations Lead at Vichara is
16th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Gurugram, India
] applicants. .
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