Full-Time IT Admin

At HackerRank, we help over 2,500 of the most prestigious logos across industries find, hire, and upskill amazing developer talent using our SaaS-based Developer Skills Platform. We pioneered and continue to lead the developer skills market. At HackerRank, we are passionate about our mission to "Change the world to value skills over pedigree”.

This position is Full-Time and Remote within the United States. Are you an experienced IT Admin looking for a new challenge? We are looking for a Fully Remote IT Admin to join our team and provide remote support to our employees in the AMER and EMEA regions.

In this role, you will be responsible for ensuring IT service requests are met promptly and contributing to the overall success of our IT operations.

The ideal candidate should have at least 3-4 years of experience with JAMF, OKTA, and administering Mac in a corporate environment. Previous IT Helpdesk or IT Support experience is also required.

What They Will Be Working On:

• Provide remote tier 1 & 2 support to the AMER and EMEA regions, in various SaaS applications, such as Okta, Google Suite, O365, Adobe, Atlassian, Slack, and Zoom.
• Efficiently identify, troubleshoot, and escalate technical issues for individuals and groups.
• Support remote users via Slack, Zoom, email, and desktop remote control software.
• Oversee the entire lifecycle of laptops, mobile devices, inventory, and assets.
• Ensure proper management of company assets and inventory.
• Assist with new hire onboarding efforts.
• Collaborate with our EMEA MSP vendor.
• Create and document processes, procedures, and support guides.
• Communicate IT concepts effectively to both technical and non-technical users.
• Use data to make informed decisions and build processes accordingly.
• Plan accordingly to manage ambiguity and ensure timely hardware delivery to all employees globally.
• Manage multiple projects efficiently, prioritizing and completing projects per IT Support SLA commitments.

What We Are Looking For:

• Provide Tier 1 & 2 support in an IT environment for internal customers.
• Configure and support macOS in a corporate environment.
• Proficient with JAMF, Google Suite, Microsoft Office 365, Zoom, Atlassian, OKTA or other IDP.
• Communicate effectively with customers and colleagues.
• Work both independently and collaboratively as part of a team.
• Utilize strong problem-solving and analytical skills.
• Prioritize and manage multiple tasks and projects effectively.
• Stay current with emerging trends and technologies in IT support.

What skills are non-negotiable to be successful in this role?

• Experience with JAMF
• Mac Experience
• Experience with OKTA
• Experience with G-Suite/Slack/Zoom

What is the last date for applying to the job?

Which countries are accepted for this remote job?