Full-Time IT Administrator

• Understand and improve the existing IT ticket management process to better support onsite and remote team members needs and issues with proper SLAs
• Take ownership of all the internal IT and security systems and build a roadmap to maintain, upgrade and replace as needed
• Automate the management of services and devices located in-house and with remote workers. Write automation scripts to gather data from the devices and run needed actions.
• Support Tier-1 IT tickets from our internal team members
• Manage and drive vendor relationships around IT services, equipment and other special projects
• Handle day-to-day IT tickets from employees within the defined SLAs but also understand the nature and trend of different tickets to make strategic changes to the IT roadmap and plan
• Help with employee onboarding and offboarding. Closely work with HR and also develop the feedback loop to improving both onboarding and offboarding experiences
• Monitoring daily operations, including server hardware, software, and operating systems.
• Coordinating technology installations, upgrades, and maintenance
• Selecting and purchasing new and replacement hardware and software, when necessary
• Testing, troubleshooting, and modifying information systems so that they operate effectively
• Remaining up to date with advances in technology, industry best practices, cybersecurity trends, threats, and regulatory requirements to help the company
• Establish a process to work closely with a compliance team to do risk assessments, internal audits for gaps and do analysis to identify potential security weaknesses and recommend appropriate remediation measures
• Educate employees on IT best practices around security, such as Phishing, working from home etc

• Prior working experience of at least 5 years as an IT Manager or relevant experience
• Excellent knowledge of technical management, information analysis and of computer hardware/software systems - Windows, Mac, Linux
• Experience with managing devices using JAMF and Microsoft Intune
• Working experience with writing and executing PowerShell or similar scripting languages
• Experience working with Azure Cloud, especially Entra ID (Active Directory), Windows Server, and Azure VPN
• Hands-on experience with computer networks, network administration and network installation
• Experience working with Cisco Meraki or similar equipment
• Experience with managing Google Workspace/GSuite
• Experience working with JIRA Service Management or similar ticketing tools
• Strong creative and analytical thinking
• BS in Computer Science, MIS or similar field
• Good understanding and experience of implementing controls and mitigating risks related to one or more of GDPR, PCI, HIPAA and other information security and data privacy standards
• Solutions driven and proactive with hacker mindset to debug issues and get to the root of the problem or identify issues that are hidden
• Experience conducting risk assessments, vulnerability assessments, and penetration testing
• Solid understanding of security technologies, including firewalls, intrusion detection/prevention systems, SIEM, endpoint protection, etc.

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