Full-Time IT Administrator III

Fullscript leads the way in proactive whole-person care, empowering over 100,000 healthcare practitioners to serve 10 million patients. Our platform enables practitioners to deliver complete care; designing holistic health plans, educating patients, managing lab diagnostics, and prescribing high-quality supplements—all in one place.Come build a healthier future with us and let’s make healthcare whole.

As an IT Admin III, you will play a key role in supporting our team by resolving technical challenges, managing systems, and ensuring smooth IT operations across the organization, including warehouse environments.

You will work in a fast-paced environment that values agility, ownership, and clear communication.

What you'll do:

• Troubleshoot helpdesk requests, providing support for both Mac and Windows environments.
• Create and solve tickets, and use triage judgment to set priority levels for different tasks.
• Troubleshoot WMS systems.
• Manage SaaS applications, including account provisioning, troubleshooting, and access control.
• Act as a point of contact for IT issues that may arise in the distribution centers.
• Install new cabling runs to access points, workstations and other hardware as the distribution center continues to grow.
• Resolve any network-related issues. Familiarity with Cisco, Ubiquiti, and Fortinet hardware is key.
• Write and maintain detailed documentation for technical processes and troubleshooting steps.
• Effectively communicate complex technical concepts to non-technical stakeholders.
• Support asset management by maintaining accurate records and performing regular audits.
• Maintain inventory asset management of all owned hardware.
• Assist with the implementation and rollout of automated warehouse equipment.
• Be willing to travel as needed to provide hands-on IT support as different company locations.

What you bring to the table:

• 3+ years of experience in an IT or technical support function.
• Knowledge of IT operations in warehouse environments.
• Diploma in Computer Systems Technology or equivalent experience.
• Proficiency with macOS, Windows, and SaaS administration tools (e.g., Okta, Jamf).
• Experience with SaaS platforms and cloud-based tools.
• Strong documentation skills with the ability to clearly outline processes and resolutions.
• Ability to adapt quickly and work efficiently in a fast-paced environment.
• Excellent communication skills, with comfort interacting with a wide range of stakeholders.
• Strong understanding of networking technology (TCP/IP, Subnet Calculation, DNS, VPN, DHCP, Routing, and Switches).
• Experience with software such as JAMF, Okta, and Zendesk.
• Willingness to step out of your comfort zone and try new approaches.

Bonus if you have:

• ACMT Certification
• Network+ Certification (or Equivalent)
• A+ Certification
• Basic programming knowledge.
• Scripting in Ruby or Python is a plus but not required.

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