Full-Time IT Business Process Owner

Primary Responsibilities

• Represent business needs from an IT perspective during requirements preparation and validation.
• Ensure tool designs align with business vision, processes, and operations.
• Lead the assigned IT Process Area, making process-related decisions in collaboration with the BA Operations Team.
• Validate that IT solutions meet key business drivers.
• Collaborate with SGS IT Business Analysts to clarify and communicate requirements.
• Support program development, including all relevant interfaces.

Key Responsibilities

• Scope Definition: Serve as the main liaison between business and IT, translating operational processes into detailed User Stories.
• Process & Operations: Build and validate requirements with stakeholders, ensure traceability from definition through to testing, and participate in design workshops.
• Design: Provide input during design workshops, ensure solutions meet end-user needs, and maintain compliance with business requirements.
• Testing: Develop test cases and scenarios, coordinate User Acceptance Testing (UAT), and consolidate feedback for continuous improvement.
• Go-Live & Support: Prepare eLearning materials, create user manuals, promote system adoption, and support change management initiatives.

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