Full-Time IT Director

Living Future is seeking an IT Director to manage all facets of the organization's technology infrastructure, including Salesforce and other SaaS platforms.

Responsibilities:

• Manage Salesforce instance and other SaaS platforms.
• Respond to staff work requests.
• Ensure staff training on technology changes.
• Act as Salesforce Technical Architect & Administrator, connecting SaaS platforms and managing technical aspects.
• Configure & maintain user accounts, reports, custom fields, etc., in Salesforce and other platforms.
• Establish and document Salesforce best practices.
• Lead technology projects, collaborating with consultants (e.g., 2025 Federal grant).
• Conduct regular internal system audits.
• Manage domains (GoDaddy), SSL certificates.
• Monitor and maintain email marketing software (Pardot).
• Maintain Salesforce Experience Cloud sites.
• Articulate technical architecture considerations for program teams.
• Work with front-end support for smooth web operations.
• Handle website backend (database, server integration).
• Analyze website performance and troubleshoot errors.
• Set up work computers and peripherals for new staff.
• Provide technical support on various platforms (Google Workspace, Asana, Salesforce, etc.).
• Manage and execute IT work requests (Asana).
• Research, recommend, and implement technology solutions.
• Support data access and transitions for departing/new employees.
• Collaborate with teams to translate business needs into Salesforce features.
• Respond to issues, change requests, and end-user needs.
• Submit IT purchase requests and expense reports (Fyle).
• Monitor IT credit card and budget adherence.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience.
• Enterprise architecture skills (application, information, infrastructure).
• 5+ years Salesforce experience, emphasizing data architecture.
• 3+ years project management experience.
• Experience with enterprise-wide technology direction and architecture.
• Experience managing technology for a remote workforce.
• Strong communication skills (technical and non-technical).

Desired Certifications/Experience:

• Salesforce Certified Administrator/Advanced Administrator/System Architect
• Salesforce Data Architecture & Management Designer
• Salesforce Pardot Consultant
• Absorb (or equivalent LMS) Administrator / API experience
• Advanced DNS administration experience
• Advanced HTML/CSS experience
• Cvent (or equivalent) administrator experience
• FormAssembly administrator experience
• Google Workspace administrator experience
• Stripe (or equivalent) administrator experience
• Ubiquity UniFi AP deployment and management
• Zapier experience
• macOS experience

Salary: $82,343 - $89,987

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