Full-Time IT Engineer 1 (Philippines Remote)

• Provide timely and effective resolution for customers’ computer and application issues, acting as the first point of contact for technical support.
• Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
• Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
• Occasional travel to the Makati facility to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
• Work closely with the finance team to maintain and improve vendor payment processes.
• Adhere to and help enforce internal policies for patch management and other critical IT procedures.
• Collaborate with the global IT team to resolve complex issues and contribute to projects with a "Global First" mindset.
• Author and maintain technical documentation and knowledge base articles to be shared across the company.
• Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
• Engage in continuous personal/professional development.

• A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems.
• 3+ years of experience in computer-related technical support.
• Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems.
• Basic understanding of networking skills including TCP/IP and routing.
• Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
• Experience with Single Sign On (SSO) platforms such as Okta.
• Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack.
• Basic knowledge of cybersecurity principles.
• Experience using ticket systems such as Jira Service Management.
• Excellent communication and interpersonal skills, with a focus on building productive working relationships.
• Flexibility to work in time zones outside of local business hours

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