Full-Time IT Engineer 1 (Philippines Remote)
Turnitin, LLC is hiring a remote Full-Time IT Engineer 1 (Philippines Remote). The career level for this job opening is Entry Level and is accepting Manila, Philippines based applicants remotely. Read complete job description before applying.
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Turnitin, LLC
Job Title
IT Engineer 1 (Philippines Remote)
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Manila, Philippines
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Job Details
This role is for an IT Engineer 1 to join the global IT team. The department's main purpose is to ensure employees have the technical support and resources they need. This role's customers are the employees, and it works cross-functionally with the global IT team and the finance team. This role focuses on providing Tier 1 and Tier 2 helpdesk support, managing IT operations, and contributing to enterprise system improvements. The working hours of this role will bridge the US and APAC time zones, e.g. 5AM - 2PM local Philippine time.
Responsibilities:
- Provide timely and effective resolution for customers’ computer and application issues, acting as the first point of contact for technical support.
- Manage the IT ticket queue efficiently, ensuring all issues are documented, tracked, and resolved within established SLAs.
- Administer the onboarding and offboarding of employees, including workstation configuration, hardware provisioning, and system access.
- Occasional travel to the Makati facility to oversee the shipping and receiving of hardware, maintaining accurate records and following all internal asset management processes.
- Work closely with the finance team to maintain and improve vendor payment processes.
- Adhere to and help enforce internal policies for patch management and other critical IT procedures.
- Collaborate with the global IT team to resolve complex issues and contribute to projects with a "Global First" mindset.
- Author and maintain technical documentation and knowledge base articles to be shared across the company.
- Participate in IT projects as assigned, contributing to the implementation and improvement of enterprise systems.
- Engage in continuous personal/professional development.
Work Hours
The working hours for this role will bridge international time zones and may fall into either of the following shifts:
- US–APAC overlap: 5:00 AM – 2:00 PM Philippine Time
- UK–APAC overlap: 7:00 PM – 3:00 AM Philippine Time
Requirements:
- A Bachelor's degree in a relevant field or 2-3 years of IT engineering experience with a proven track record in managing IT systems.
- 3+ years of experience in computer-related technical support.
- Proficiency in end-user operating systems (e.g., macOS, Windows) and a foundational knowledge of server operating systems.
- Basic understanding of networking skills including TCP/IP and routing.
- Familiarity with virtualization technologies such as VMware, Hyper-V, EC2.
- Experience with Single Sign On (SSO) platforms such as Okta.
- Proficiency with productivity and collaboration software including Google Workspace, Microsoft Office 365, and Slack.
- Basic knowledge of cybersecurity principles.
- Experience using ticket systems such as Jira Service Management.
- Excellent communication and interpersonal skills, with a focus on building productive working relationships.
- Flexibility to work in time zones outside of local business hours
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time IT Engineer 1 (Philippines Remote) at Turnitin, LLC is
30th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Manila, Philippines
] applicants. .
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