Full-Time IT ERP Support Analyst

Summary: The IT ERP Support Analyst serves as a single point-of-contact for production issues, servicing requests for ERP end-users and functionality enhancements, and ensuring timely resolution of medium-difficult production issues. Analyzes user requirements, procedures, and issues to resolve issues, improve processes, or enhance ERP functionality.

What You'll Do:

• Be the initial contact for tickets in the JIRA queue.
• Work with the team in creation of intake and production problem tickets.
• Analyze business problems and assess how automated systems can be implemented.
• Log programming issues for system glitches or system enhancements in JIRA.
• Run Data Cleanup reports daily to correct data.
• Perform regression testing activities and escalate defects.
• Update Trade Service and Net Pricer based on customer requests.
• Track production support issues and provide updates.
• Set up new hires in ERP and manage ERP access.
• Assist users with issues via the Help Desk or Support JIRA queue.
• Identify root causes of incidents and provide workarounds.
• Provide application training and demos.
• Collaborate in preparing documentation for business.
• Other duties as assigned.

Requirements:

• High School or GED - Required
• Good organizational and follow-up skills.
• Good verbal and written communication skills.
• Interpersonal skills for business and technical relationships.
• Business knowledge of sales, shipping, inventory, purchasing, etc.
• ERP knowledge.
• Good technical, analytical, and problem-solving skills.
• Ability to adapt to change quickly.
• Work over-time as needed

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