Full-Time IT Help Desk Consultant 1st level

Main objective:Assures customer satisfaction by offering support via phone, e-mail, chat and web, providing information and assistance, registering customer changes and resolving complaints according to procedures and work instructions.

Main attributions and responsibilities:

• Offers 1st and 2nd level support to Bosch users and partners, providing assistance and information.
• Identifies, analyzes, solves, and documents user errors.
• Ensures correctness and durability of solutions offered.
• Participates in improving customer service metrics (dropout rate, call resolution).
• Promotes company image through attitude, knowledge, and client orientation.
• Records call details in the ticketing system following STM Work Instructions.
• Supports colleagues and demonstrates teamwork.
• Adapts to changes in company procedures and services.
• Seeks help from experienced colleagues for difficult calls.
• Complies with International Procedure System of Integrated Management (quality, environment, health, occupational safety).
• Applies relevant procedures and interdepartmental procedures.
• Fulfills other tasks as requested by direct superior.

Knowledge and Skills:

• Strong English and Spanish proficiency
• Excellent communication skills, tone, and active listening.
• Customer-oriented approach
• Flexibility
• Persuasion skills
• Positive attitude
• Autonomous
• Ability to remain calm under pressure

Financial benefits:

• Flexible benefits (2700 RON/year)
• Meal tickets (35 RON)
• 13th salary
• Christmas and Easter bonuses (300 RON each)
• Loyalty bonuses (750 RON at 5 years, 1500 RON at 10 years, and 1500 RON per additional 5 years)
• Language course discounts (up to 1200 RON/year)
• Referral bonuses
• Relocation package (2500 RON for those relocating from >50km)
• Life events bonuses (5000 RON for newborns)
• Support for unforeseen situations (free days and financial assistance)
• Discounts from partners (ISHO, Vodafone, etc.)

Work-Life Balance:

• Home office
• Occasional office visits (trainings, workshops, team events)
• Flexible working hours (negotiate with supervisor)
• Increased vacation days (1 extra day for every 2 years at Bosch)
• Internal communities (e.g., Trainers Community, Wellbeing Community, IT Community)
• Work from abroad (up to 30 days per year)

Health and Sport:

• Medical subscription (Regina Maria network)
• Smartfit Studio discounts
• Psychological counseling

Development:

• Bookster library
• Training and certifications
• Professional development opportunities (expert, project manager, associates manager)
• Yearly team-building activities
• International assignments
• Diversity and multicultural environment

What is the last date for applying to the job?

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