Full-Time IT Help Desk Consultant 1st level

Main objective: Assures customer satisfaction by offering support via phone, email, chat, and web. Provides information, assistance, and records customer requests into a database. Resolves complaints completely and properly, adhering to procedures and work instructions.

Main attributions and responsibilities:

• Offers 1st and 2nd level support for Bosch users and/or partners, providing assistance or information according to procedures and work instructions.
• Identifies, analyzes, solves, and documents user errors.
• Ensures the correctness and durability of offered solutions.
• Participates in improving customer service metrics (dropout rate, call resolution).
• Promotes company image through attitude, knowledge, client orientation, and availability.
• Records call details in the ticketing system according to STM Work Instructions.
• Provides support to colleagues and demonstrates teamwork.
• Adapts to changes in company procedures and services.
• Seeks help from colleagues with more experience for complex calls.
• Adheres to the International Procedure System of Integrated Management manual (quality, environment, health, and occupational safety).
• Reads, understands, and applies relevant company procedures.
• Fulfills other tasks related to area of responsibility, as requested by the direct superior.

Knowledge and Skills:

• Language: Excellent English and Hungarian.
• Communication skills (adequate tone, active listening).
• Customer-oriented approach.
• Flexibility.
• Persuasion skills.
• Positive attitude.
• Autonomous work style.
• Ability to remain calm under pressure.

What is the last date for applying to the job?

Which countries are accepted for this remote job?