Full-Time IT Help Desk Consultant 1st level with Spanish

Main objective: Assures customer satisfaction by offering support via phone, email, chat, and web, providing information and assistance, registering customer requests in the database, and resolving complaints according to procedures and work instructions.

Main attributions and responsibilities:

• Offers 1st and 2nd level support to Bosch users and partners.
• Identifies, analyzes, solves, and documents user errors.
• Ensures solution correctness and durability.
• Participates in improving customer service metrics (e.g., dropout rate, call resolution).
• Promotes company image through positive attitude and client-orientation.
• Records call details in the ticketing system according to STM Work Instructions.
• Provides support to colleagues and demonstrates teamwork.
• Adapts to changes in company procedures and services.
• Seeks help from experienced colleagues for complex calls.
• Adheres to International Procedure System of Integrated Management (quality, environment, health, and safety).
• Applies relevant procedures and interdepartmental procedures.
• Completes other tasks as requested by superiors.

Knowledge and Skills:

• Proficient in English and Spanish.
• Strong communication skills (tone, active listening).
• Customer-oriented approach.
• Flexibility and persuasion skills.
• Positive attitude and ability to remain calm under pressure.
• Autonomous work style.

Financial Benefits:

• Flexible benefits system (2700 RON/year).
• Meal tickets (35 RON).
• 13th salary.
• Christmas/Easter bonuses (300 RON).
• Loyalty bonus (5 year = 750 RON, 10 years = 1500 RON).
• Language courses (up to 1200 RON/year).
• Referral bonuses.
• Relocation package (2500 RON, over 50km).
• Life events bonus (5000 RON).
• Unforeseen circumstances support.
• Partner discounts.

Work-Life Balance:

• Smart Work (home office, occasional office presence).
• Flexible working hours.
• Growing number of vacation days (25 days + 1 day every 2 years).
• Internal communities.
• Work from abroad (up to 30 days/year).

Health and Sport:

• Medical subscription.
• Sports benefits.
• Psychological counseling.

Development:

• Bookster (book borrowing).
• Training and certifications.
• Professional development opportunities (expert, project manager, associate manager).
• Team-building activities.
• International assignments.
• Diversity and multicultural mindset.

What is the last date for applying to the job?

Which countries are accepted for this remote job?