Full-Time IT Help Desk Consultant 1st level with Spanish

Main objective: Assures customer satisfaction by offering support via phone, email, chat, and web. Provides information and assistance, registers customer requests, and resolves complaints according to procedures and work instructions.

Main attributions and responsibilities:

• Offers 1st and 2nd level support to Bosch users and partners.
• Identifies, analyzes, solves, and documents user errors.
• Ensures the correctness and durability of solutions.
• Participates in improving customer service metrics (dropout rate, call resolution).
• Promotes company image through positive attitude and customer orientation.
• Records call details in the ticketing system.
• Supports colleagues and demonstrates teamwork.
• Adapts to changes in company procedures and services.
• Seeks assistance from colleagues with more experience for complex calls.
• Adheres to company policies (quality, environment, health, safety).
• Applies relevant procedures and interdepartmental policies.
• Completes other tasks as requested by superiors.

Limited contract: 7 months

Knowledge and Skills:

• Strong English and Spanish language skills.
• Excellent communication skills (tone, active listening).
• Customer-oriented approach.
• Flexibility and persuasiveness.
• Positive attitude and ability to remain calm under pressure.
• Autonomous work style.

What is the last date for applying to the job?

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