Full-Time IT Help Desk Technician

• Provide technical support via phone, email, and in-person.
• Diagnose and resolve hardware and software issues.
• Manage and maintain IT asset inventory.
• Assist with the installation, configuration, and upgrade of computer systems and software.
• Perform routine maintenance and updates on systems.
• Create and maintain user accounts and permissions.
• Document support interactions in the help desk ticketing system.

• Proven experience as an IT Help Desk Technician.
• Strong understanding of computer systems and mobile devices.
• Proficiency in diagnosing and troubleshooting technical issues.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Familiarity with remote desktop applications and help desk software.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

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