Full-Time IT HelpDesk Specialist

We are seeking a detail-oriented and efficient IT HelpDesk Specialist to join our Global remote team based in the United States.

Role Responsibilities:

• Respond to and resolve IT-related issues and requests from employees in a timely and professional manner
• Troubleshoot hardware, software, and network problems across various platforms and devices
• Manage and prioritize support tickets using our ticketing system
• Provide remote assistance using desktop sharing tools and remote access software
• Perform basic system administration tasks, including user account management and software installations
• Collaborate with other IT teams to escalate complex issues when necessary
• Document solutions and maintain an up-to-date knowledge base for common problems
• Conduct basic training sessions to improve employees' technology skills and reduce support requests
• Stay current with emerging technologies and industry best practices to continually improve support quality

Qualifications:

• Proven experience (3+ years) in IT support or a related field
• Strong proficiency in troubleshooting hardware, software, and network issues
• In-depth knowledge of Windows, macOS, and Linux operating systems
• Experience with remote desktop software and ticketing systems
• Solid understanding of network protocols and configurations
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
• Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate (preferred)
• Ability to work independently and manage time effectively in a remote environment
• Strong customer service orientation with a patient and supportive demeanor
• Adaptability to learn new technologies and systems quickly

Compensation:

U.S. APPLICANTS ONLY: The salary for this position is anticipated to range between $50,000 – $68,000. An employee’s pay history will not be a contributing factor where prohibited by local law.

Benefits: We offer a competitive benefits package, including Medical/Dental/Vision insurance, Company-matching 401(k), Employee Stock Purchase Program, and Tuition Reimbursement, in addition to other programs and perks.

Work Authorization: Permanent Authorization to work in the U.S. is a precondition of employment. RRS will not sponsor applicants for work visas.

E-Verify Program Participant: R.R Holding Services participates in the E-Verify program (For U.S. applicants and employees only).

Equal Opportunity Employer: RRS is an Equal Opportunity Employer committed to diversity and inclusion.

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