Full-Time IT Helpdesk Support Specialist

Job Summary:KDCI Outsourcing is seeking a highly skilled and customer-oriented IT Helpdesk Support Specialist to join our growing IT team. You will be the first point of contact for technical support to internal users, handling various platforms.

Responsibilities:

• Delivering frontline technical support to end-users via chat, email, phone, or remote tools.
• Troubleshooting and resolving hardware, software, and network issues effectively and promptly.
• Managing user account setup and deactivation (Active Directory, Google Workspace).
• Assisting in employee onboarding/offboarding, configuring IT systems, and training users.
• Maintaining accurate documentation of issues, solutions, and processes using IT ticketing systems.
• Monitoring system performance and escalating complex issues.
• Ensuring compliance with IT security policies.
• Supporting Windows and macOS environments, and assisting users with common productivity applications.
• Collaborating with IT team members to improve support processes and infrastructure.
• Staying updated on new technologies and proposing improvements.

Requirements:

• Minimum 3+ years of experience in IT Helpdesk or technical support.
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills, focusing on customer service.
• Hands-on experience supporting Windows and macOS.
• Proficiency with IT ticketing systems and remote support tools.
• Working knowledge of Active Directory, Google Workspace, or similar platforms.
• Familiarity with networking fundamentals and IT security best practices.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Strong attention to detail and documentation skills.
• Relevant certifications (CompTIA A+, ITIL, Microsoft Certified) are a plus.

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