Full-Time IT Manager

About Tailscale: Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be.

Job Description

We’re seeking a talented and motivated IT Manager to join us at Tailscale!

As the IT Manager at Tailscale you will lead day-to-day operations which will include providing end-user support, making key technical decisions and being the escalation point for our HelpDesk. You will collaborate with HR and Technical Leadership to enforce policies, manage vendor relationships and implement standard operating procedures.

Key Responsibilities

1. Hands-On IT Leadership: Take an active role in troubleshooting, supporting end-users, and leading the implementation of IT projects
2. HelpDesk & Project Management: main point of contact for all Tailscale users for any and all HelpDesk related issues.
3. Tech-Stack Decision Making: Oversee tech decisions in coordination with Engineering Leadership, ensuring alignment with company-wide IT standards
4. Platform Expertise: Proficiency in supporting Tailscale’s key platforms including Google Workspace and Active Directory
5. Device Management: Troubleshoot and manage macOS, Linux, and Windows laptops
6. Cybersecurity Ambassador: Maintain a security-first mindset and act as the local ambassador for Cybersecurity by following corporate governance guidelines and assisting with security audits
7. Team Collaboration: Maintain close communication with leadership and business units to ensure customer satisfaction and timely response to business needs
8. Asset and Vendor Management: Assist in managing IT assets, procurement, and vendor relationships

What We Are Looking For

Education & Experience

• Bachelor’s or Master’s Degree in Computer Information Systems, Information Technology, or related experience
• 5+ years of IT management experience
• 4+ years of HelpDesk management experience

Fast-Paced Environment Experience

• Experience working in fast-growing, ambiguous environments

Technical Expertise

• Proficiency with Google Workspace, macOS (MBP), and serverless SaaS environments
• Experience in vendor management and contract lifecycle management

Project Management

• Strong ability to prioritize tasks, manage multiple projects, and effectively oversee change control processes

Communication Skills

• Excellent written, oral, and interpersonal communication skills

Team-Oriented

• Self-starter who thrives in a collaborative environment and knows when to ask for help

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