Full-Time IT Operations Specialist

We’re seeking a proactive and detail-oriented IT Operations Specialist to support and scale our growing IT infrastructure and user operations.

You'll be instrumental in ensuring the reliability and efficiency of our day-to-day technology environment. You will contribute to the implementation of new tools, systems, and process improvements.

Responsibilities:

• Provide hands-on technical support for hardware, software, and systems issues.
• Handle daily IT operations (help desk requests, ticket management, user troubleshooting).
• Support onboarding and offboarding processes (accounts, hardware setup, access provisioning).
• Administer and manage access across core business applications (Okta, Google Workspace, Atlassian, Zoom, Slack, 1Password).
• Create, maintain, and update IT documentation, knowledge base articles, and process guides through Confluence and JIRA.
• Own the IT Operations ticketing system and build dashboards for reporting and insights.
• Assist with hardware inventory management, shipping, and lifecycle planning through JAMF.
• Participate in audits and system reviews to ensure compliance.
• Help build and test automation scripts or integrations.
• Collaborate with cross-functional teams to support users.

Schedule: Primarily NAMER timezone (1:00 AM to 11:00 AM PH Time, Tuesday-Saturday). Hours may adjust for urgent requests or coverage.

Requirements:

• Minimum 4 years experience in IT support, operations, or help desk roles.
• Advanced working knowledge of macOS and Google Workspace.
• Experience with identity and access management tools (Okta).
• Experience with MDM like Jamf.
• Solid hands-on experience with IT security, permissions, and onboarding/offboarding practices.
• Ability to prioritize competing tasks and work across multiple time zones.
• Experience with collaboration tools (Slack, JIRA, Confluence).
• Strong troubleshooting instincts.
• Dependable, organized, and eager to grow.
• Thrive in fast-moving environments.
• Love solving tech problems.
• Strong service mindset.
• Enjoy documenting processes.
• Curious, resourceful, and comfortable juggling tasks.
• Natural builder.

What is the last date for applying to the job?

Which countries are accepted for this remote job?