Full-Time IT Senior Technical Specialist

Responsibilities:

The individual in this role will be responsible for:

• Coordinating preparations for implementation of Caresphere.
• Submitting IT Central requests and assisting local IT teams with network preparations, connections, and activities.
• Providing IT support for go-live and post go-live of Caresphere.
• Assisting with the support and maintenance of systems and applications involved with Caresphere.
• Once trained, providing on call support for production systems.
• Providing validation assistance, basic training, and support post implementations and/or conversions.
• Consulting with users to identify current operating procedures and clarify program objectives.
• Working with laboratory users and IT personnel to identify, develop, and implement workflow optimizations.
• Once trained, assist with the support and maintenance of ODS, WAM, DI, and other supporting systems, and assist with future product releases, rule changes, and/or instrument changes/upgrades.

The individual in this role must have:

• Have the ability to learn or already possess solid troubleshooting skills for enterprise level production systems, to include instrument interfaces, middleware platforms and Laboratory Information Systems.
• Knowledge of network access requirements and troubleshooting.
• Ability to independently solve issues and determine solutions.
• Ability to take initiative to learn a new middleware application and then train others in laboratory operations.
• Excellent interpersonal and communication skills (verbal and written).
• Experience in Healthcare applications and systems.

Required Education, Skills and Work Experience:

• Bachelor's degree required
• A minimum of 5 - 7 years of experience utilizing laboratory middleware systems.
• A minimum of 3 - 5 years of experience with Hematology testing within a medium to large laboratory.
• Excellent verbal and written communication / documentation skills.

Desired Skills and Work Experience

• Healthcare, mergers and acquisition experience.
• Hematology WAM middleware experience.

Application window will close: 10 /18/2024
Work location: Remote work is available

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Company bonus where applicable. For more detailed information, please click here .