Full-Time IT Solutions Support Engineer
Eurofins is hiring a remote Full-Time IT Solutions Support Engineer. The career level for this job opening is Experienced and is accepting Indaiatuba, Brazil based applicants remotely. Read complete job description before applying.
Eurofins
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Job Details
Excellent communication and interpersonal skills in an international environment. Ability to adapt and work with both technical and business people. Comfortable with remote communication using various technologies (shared code, documents, forums, phone, chat, email).
2+ years of experience in an Enterprise application support environment is a plus.
Experience with IIS-hosted web applications is preferred.
Strong understanding of Windows Server & MS SQL Server concepts is required.
Extensive technical understanding across multiple platforms, with application-level expertise in a range of applications. Broad knowledge of business strategic priorities is essential for resolving complex problems.
Demonstrated development or technical application support skills with in-depth technical experience with industry standard tools and technologies (ASP .Net / C#, SQL, IIS, Message Queues, RESTful services).
Knowledge of ITIL, SDLC, and Product Lifecycle methodologies is beneficial.
Strong understanding of IT Service Management tools for logging, monitoring, and documenting incidents/tickets.
Log tickets based on user requests, resolving queries within Service Level Agreements (SLAs).
Perform initial investigations to identify the source of issues.
Coordinate with IT Operations and Development teams to resolve reported issues within SLAs.
Hands-on experience in providing functional support and troubleshooting .Net-based web applications is a plus.
Experience working with customers from the European region is beneficial.
Working hours: Monday to Friday - 09:00 to 18:00. Hybrid work model. Availability 1 weekend/month for rotation schedule.