Full-Time IT Support Desk Manager
Avery Dennison is hiring a remote Full-Time IT Support Desk Manager. The career level for this job opening is Manager and is accepting Little Rock, AR based applicants remotely. Read complete job description before applying.
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Avery Dennison
Job Title
IT Support Desk Manager
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Little Rock, AR
Salary
YEAR $114825 - $153100
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Job Details
We are seeking an experienced IT Support Lead to guide our team. This role ensures the stability of our web application by providing expert support and leadership. The IT Support Lead will manage a team responsible for resolving complex support tickets and act as a communicator between support, client representatives, and IT engineering teams.
Key Responsibilities:
- Team Leadership and Development: Lead, mentor, and support a team. Foster a collaborative team culture. Manage ticket queues.
- Technical Support and Problem Resolution: Serve as an escalation point for complex issues. Utilize SQL queries to research and diagnose issues. Analyze .NET code to understand application logic. Leverage Azure App Insights to monitor performance.
- Process Improvement and Tool Development: Identify recurring issues and develop scripts, tools, and documentation for faster resolution. Collaborate with IT engineering to address underlying issues.
- Stakeholder Communication: Serve as the primary point of contact for client representatives. Communicate technical information to technical and non-technical stakeholders. Coordinate with IT engineering.
Requirements:
- 3-5 years of experience in a technical support role, with at least one year in a leadership capacity.
- Strong proficiency in writing and executing SQL queries.
- Familiarity with .NET code.
- Experience with Azure App Insights.
- Proven ability to lead and motivate a team.
- Excellent communication and interpersonal skills.
- A proactive and solution-oriented mindset.
- Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time IT Support Desk Manager at Avery Dennison is
9th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Little Rock, AR
] applicants. .
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