Full-Time IT Support Engineer

As an IT Support Engineer, you will provide escalation support for the Service Desk, guide the team, develop automation solutions, and manage small to medium-scale projects. Responsibilities include supporting users across multiple locations, resolving problems collaboratively, and documenting recurring issues.

Simply Business is a digital insurance brokerage that specializes in protecting businesses.

Here's what you'll be doing:

• Serve as an escalation point for the Service Desk.
• Provide guidance and mentorship to the Service Desk team.
• Have the ability and willingness to help us reach the next level.
• Have the desire to automate manual processes.
• Support our user base across Northampton, Boston (US), London, and Polish remote colleagues.
• Build self-service solutions to drive empowerment across the business.
• Own and run small to medium scale projects, managing stakeholders’ expectations.
• Own problem records and collaborate with other teams to resolve issues.
• Develop documentation for recurring issues and feedback to Service Desk.

We're looking for someone who is:

• Experienced in Google Workspace administration
• Experienced in Microsoft Intune administration and maintenance
• Experienced deploying, supporting, and managing Apple MacBooks using Jamf MDM
• Experienced deploying, supporting, and managing Dell laptops running Windows 10
• Experienced with service management and project management tools (Fresh Service, Jira, etc)
• Hands-on experience with identity management platforms (Jumpcloud, Okta, etc)
• Experience supporting a complex AV environment
• Proven experience developing automation across business processes.
• Experienced scripting Ruby, Python, PowerShell, GO.

What is the last date for applying to the job?

Which countries are accepted for this remote job?