Full-Time IT Support Engineer

As an IT Engineer at Masabi, you’ll play a crucial role in ensuring our team has the necessary tools and support, regardless of location. You'll handle a diverse range of IT requests, collaborating closely with Finance and PeopleOps teams to maintain smooth operations.

Responsibilities:

• Providing professional IT support to Masabi employees by diagnosing and resolving technical and non-technical issues.
• Troubleshooting and resolving various IT problems, including software, hardware, networking, and access management.
• Assisting with procuring software licenses.
• Supporting employee onboarding by configuring hardware and software.
• Managing offboarding tasks, ensuring account closure and equipment return.
• Tracking and managing IT hardware and assets throughout their lifecycle, including home working equipment.
• Creating and updating IT documentation, internal knowledge bases, and self-service resources.
• Supporting compliance efforts, assisting with PCI controls and frameworks such as SOC2 Type 2 and ISO27001.

About You:

• Experience supporting enterprise software in an internal, user-facing role.
• Strong troubleshooting and root cause analysis skills.
• Exceptional communication skills in English (verbal and written), prioritizing clarity and detail.
• Ability to work independently and within a distributed team.
• People-focused mindset, committed to excellent customer service.
• Curiosity about technology and eagerness to learn.
• Proactive knowledge sharing and assistance to others.
• Basic understanding of cybersecurity concepts.
• Organized and effective time management skills.

Nice to Have:

• Experience with operating systems like Windows, macOS, or Linux.
• Familiarity with ticketing tools (e.g., Jira Service Management).
• Understanding of user management systems (e.g., Active Directory, Google Workspace Admin).
• Exposure to mobile device management (MDM) tools, ideally Intune.
• Experience with cloud platforms like AWS.
• Basic scripting language knowledge (e.g., PowerShell, Bash).

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