Full-Time IT Support Specialist II

IT Support Specialist II

Position OverviewFocuses on core Microsoft products and platforms. Implements, administers, andsupports distributed systems. Works hands-on with Windows Server(2012/2016/2019), MS Exchange (2010/2013/2016/2019) and virtualizedenvironments.

Primary Responsibilities

• Works tickets in order of priority and SLA from the Tier 2 ticket Queue.
• Uses time as effectively as possible to assess, plan and resolve Tier 2 issues.
• Communicates effectively with all necessary team members to resolve issues in a timely manner.
• Resolves issues on site as needed or scheduled by the dispatcher.
• Works closely with teammates and customers to relay critical information to and from technicians and customers.
• Follows all Standard Operating Procedures for position, function, and TechMD.
• Performs miscellaneous job-related duties as assigned by managers.
• Follows development plan as outlined by leadership.
• Appropriately documents/updates all information for changes in an infrastructure as changes are identified.
• Required to participate in on-call rotation per TechMD’s On Call Coverage Expectations for location(s) assigned.

Requirements

• Requires 3-5 years’ experience in a similar position.
• At least 1 Moderate Level certification desired. (ex. MCSE, CCNA, Azure)
• Must demonstrate excellent customer service skills.
• Strong telephone and verbal communication skills are a must.
• Must thrive in a team environment and demonstrate effective team interaction.
• Must demonstrate the ability to effectively work independently.
• Must have strong organizational, priority and time management skills with the ability to multi-task.

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