Full-Time IT Support Technician

Treantly is a Canadian-based recruitment agency that connects businesses in North America with remote staff in the Philippines.

The IT Support Technician provides technical support to end users across various organizations.

Responsibilities:

• Respond to user inquiries promptly via phone, email, or remote support.
• Diagnose and resolve hardware and software issues (desktops, laptops, printers, peripherals, mobile devices).
• Utilize remote tools (RMM) and diagnostic utilities.
• Troubleshoot spam filters, O365, Microsoft Exchange, and email solutions.
• Resolve firewall, router, and network issues.
• Perform server administration (Active Directory, File & Print services, DNS, DHCP).
• Escalate incidents to appropriate teams/vendors.
• Set up and deploy new PCs and printers.
• Create and manage Active Directory users.
• Install, configure, and troubleshoot operating systems, software, and user accounts.
• Assist with IT equipment procurement, installation, and inventory.
• Document procedures, configurations, and troubleshooting steps.
• Provide excellent customer service and technical guidance.
• Participate in on-call rotation for urgent issues.
• Prioritize incidents based on defined processes and SLAs.
• Train users on best practices for IT resources.
• Stay updated on emerging technologies.
• Perform other duties as assigned.

Qualifications:

• Associate degree or higher in IT, Computer Science, or related field, or equivalent experience.
• Minimum 5 years of experience as an IT Support Technician.
• MSP experience preferred.
• Understanding of computer hardware, software, and networking principles.
• Proficiency in troubleshooting and providing solutions.
• Familiarity with Windows and Mac, Microsoft Office, and other common applications.
• Familiarity with virtualization (Hyper-V, VMware).
• Knowledge of network protocols (TCP/IP, DNS, DHCP, VPN).
• Experience with Active Directory, Office 365, Azure AD, and user account management.
• Strong communication and problem-solving skills.
• Ability to work independently and prioritize tasks effectively.
• Strong organizational and time management skills.
• Relevant IT certifications (CompTIA A+, Network+, Security) preferred.

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