Full-Time IT Systems Administrator

About the Role As an IT Systems Administrator, you’ll be the go-to expert behind the scenes, supporting our fully remote team and keeping OnePlan’s technology environment running smoothly. From managing Microsoft 365 and devices to ensuring security and compliance, you’ll play a key role in enabling productivity, protecting data, and streamlining operations. You’ll collaborate closely with teams across the organization and help build a scalable, secure foundation for our continued growth.

What You’ll Do at OnePlan

• Manage user accounts, licenses, and security settings across Microsoft 365 (Teams, Exchange, OneDrive, SharePoint)
• Oversee the full laptop lifecycle: procurement, setup, replacement, and returns
• Respond to day-to-day IT support requests, troubleshooting issues quickly and efficiently
• Maintain device security baselines, enforce MFA, and monitor account hygiene
• Monitor compliance and enforce IT policies using tools like Vanta
• Support our ongoing compliance with SOC 2 Type 2, ISO 27001, and ISO 27701 frameworks
• Coordinate with internal stakeholders during security reviews, incidents, or vulnerability response
• Maintain and update IT documentation and internal knowledgebase articles
• Collaborate with vendors and service providers when hardware or platform issues arise
• Drive process improvements and automation across IT operations.

Our Ideal Fit

• 3+ years of hands-on experience in IT administration within a cloud-first or SaaS environment
• Deep knowledge of Microsoft 365 administration and user/device management
• Experience managing fleets of Windows-based laptops across remote teams
• Strong problem-solving mindset with the ability to troubleshoot independently
• Excellent written and verbal communication skills, especially in remote support settings
• Familiarity with compliance standards like SOC 2, ISO 27001/27701
• Comfortable working autonomously in a remote-first culture
• Detail-oriented with a passion for documentation and systems hygiene

Bonus Points

• Experience using Vanta or similar compliance/security monitoring platforms
• Basic scripting or automation skills (e.g., PowerShell)
• Exposure to Power Platform tools (Power Automate, Power BI, Power Apps)
• Prior experience in a high-growth, remote SaaS environment.

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