Full-Time IT Systems Administrator - Telecom

• Administer and maintain IT systems and infrastructure, including servers, storage, and cloud platforms, to support telecom operations.
• Ensure the performance, security, and availability of enterprise IT systems tailored to the telecom industry’s needs.
• Collaborate with internal teams to support telecom-specific applications and integrations.
• Manage user accounts, access permissions, and IT resources across various systems.
• Monitor system performance, troubleshoot issues, and provide timely resolutions to minimize downtime.
• Implement and manage data backup, recovery, and disaster recovery solutions.
• Ensure compliance with telecom industry standards, data protection regulations, and company policies.
• Create and maintain documentation for system configurations, processes, and troubleshooting guides.
• Provide technical support to end users, ensuring effective communication and resolution of IT-related concerns.
• Research and recommend technology upgrades or enhancements to optimize IT operations.
• Stay updated on the latest IT trends and practices relevant to the telecom sector.
• Follow SOC2 protocols to ensure the company’s compliance with industry standards for security and data privacy.
• Handle other duties as assigned by management, contributing to the team’s success and business objectives.
• Must learn proprietary applications.

• Must have good English proficiency, both written and verbal.
• Bachelor’s degree in Information Technology, Telecommunications, or a related field; or equivalent work experience.
• Proven experience as an IT Systems Administrator, preferably in a telecom-focused organization.
• Strong understanding of IT infrastructure, including servers, storage systems, and cloud environments.
• Proficiency in managing enterprise software, operating systems (Windows/Linux), and IT tools.
• Knowledge of telecom industry applications and requirements is a significant advantage.
• Excellent problem-solving and analytical skills with a proactive approach to system management.
• Strong interpersonal and communication skills for collaborating with teams and supporting users.
• Experience with virtualization platforms (e.g., VMware, Hyper-V) and cloud platforms (e.g., AWS, Azure) is a plus.
• Relevant certifications such as ITIL, CompTIA Server+, or Microsoft Certified: Azure Administrator are advantageous.
• Ability to multitask and prioritize in a fast-paced, remote working environment. You must live in El Salvador or in other LATAM countries outside of the US.

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