Full-Time IT Technician/IT Service Desk Agent

Diakrit is a global leader in premium photography, visualizations, and digital content solutions for the real estate industry.

We're looking for an IT Technician to join our IT team.

Key Responsibilities:

• Providing first and second-line IT support to users worldwide.
• Utilizing IT knowledge to resolve technical issues.
• Working remotely with occasional visits to the office or IT Service Desk locations.

Requirements:

• 4+ years of IT experience.
• Expert knowledge of Windows OS.
• Good knowledge of device management (MDM tools like Intune, Jamf).
• Good understanding of computer hardware and Linux.
• Knowledge of ITIL processes and best practices.
• Understanding of networks and Docker.
• Experience supporting web-based applications.
• Strong troubleshooting skills.
• Experience in an international company.
• Native English speaker.
• Ability to work independently and in a team environment.
• Proficient in using troubleshooting methodology.
• Familiarity with ITIL-based ticket systems.
• Self-starter.

Bonus Skills:

• University degree in a related field.
• Knowledge of Git or SQL.
• Knowledge of AWS services.

Location: Thailand (remote work available). While living in Thailand is beneficial, not required.

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