Full-Time ITIL Process Expert

Inetum is hiring a remote Full-Time ITIL Process Expert. The career level for this job opening is Experienced and is accepting Bucharest, Romania based applicants remotely. Read complete job description before applying.

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Inetum

Job Title

ITIL Process Expert

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Bucharest, Romania

Job Details

We are looking for a ITIL Process Expert to support the implementation and harmonization of ITIL processes across multiple business entities within a large international organization. The ideal candidate will bring a hands-on approach to process design and optimization, with the ability to adapt best practices to real-world operational needs.
Responsibilities:
  1. Design, implement, and optimize ITIL processes in a practical and business-oriented manner
  2. Harmonize ITSM practices across 35 entities to ensure consistency, efficiency, and scalability
  3. Configure and support ITIL workflows using the ManageEngine ITSM platform
  4. Collaborate with cross-functional teams to ensure alignment between IT processes and business objectives
  5. Provide training, documentation, and change management support to ensure successful adoption
  6. Promote a culture of continuous improvement and operational excellence
Requirements:
  • Proven experience in implementing ITIL processes in complex, multi-entity environments
  • Strong hands-on knowledge of ManageEngine ITSM or similar platforms
  • ITIL certification (Foundation or higher) is required
  • Excellent English communication skills, both written and verbal
  • Ability to work effectively in a multicultural and cross-functional environment
  • Strong stakeholder management and problem-solving skills

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time ITIL Process Expert at Inetum is 29th of August 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Bucharest, Romania ] applicants. .

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