Full-Time ITSM SACM Servicenow Administration

We are seeking a Service Catalogue Manager with proven experience in IT operations, process analysis, Business Service Management, service discovery and ServiceNow.

Responsibilities:

• Maintain the IT Service Catalogue with internal service and technology owners.
• Manage the Service Catalogue Management process as Product Manager.
• Strategically design the Enterprise Catalogue for a single system of engagement.
• Coordinate discussions between Service Catalogue Management and other processes (e.g., asset, configuration management, request fulfillment).
• Ensure up-to-date service information for users, retiring, activating, and amending items as needed.
• Review the Catalogue regularly with stakeholders to ensure alignment with business needs.
• Collaborate with internal customers to maintain catalogue consistency and accuracy.
• Collaborate with the reporting team to ensure the service catalogue and CMDB meet requirements.
• Communicate and exchange information with IT development, operations, IT quality teams, and product owners.
• Proactively escalate problems and drive resolutions.

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