Full-Time ITSM ServiceNow Consultant
Devoteam is hiring a remote Full-Time ITSM ServiceNow Consultant. The career level for this job opening is Experienced and is accepting Frankfurt am main, Germany based applicants remotely. Read complete job description before applying.
Devoteam
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Customer Consultation: Supporting the customer organization during business changes.
Engagement Manager: Taking delivery responsibility for one or more clients.
Trusted Advisor: Acting as a central contact person for the customer and team.
Process Management: Leading business process definition, reengineering, improvement, and gap analysis workshops with key customer sponsors and stakeholders.
Process Improvement: Identifying areas for process improvement (efficiency and effectiveness) and recommending solutions, detailing advantages, disadvantages, and risks.
Decision-Making: Leading discussions and driving decisions regarding customer processes.
Understanding Implementations: Understanding implementation methodologies, sales support processes, and tools, including RFPs, pipeline tracking, and scoping.
Knowledge Development: Maintaining and developing relevant knowledge regarding certifications and current best practices.