Full-Time Jr GCP Support Engineer

About You

You want to influence your development and seek a company that supports professional growth. You possess:

• Strong knowledge and hands-on experience with GCP services.
• Proven experience handling L2 support in production.
• Solid understanding of cloud monitoring, logging, and alerting tools.
• Willingness to work rotating shifts for system uptime.
• Exposure to cloud architecture design and implementation on GCP.
• Ability to use GCP services like Compute Engine, Cloud Functions, Pub/Sub, and Monitoring tools.
• Proficient in Python, using FastAPI.
• Intermediate Python service reading, writing, and debugging skills.
• Understanding of RAG and LLMs (a plus).
• Intermediate prompting and conversational data analysis skills.
• Experience with intent management, agent configuration, and flow optimization.
• Familiarity with communication platforms (WhatsApp, voice routing, webhooks).
• DevOps tool and CI/CD pipeline experience in a cloud-native environment.
• Fluent in English (for international collaboration).

Responsibilities

• Monitor GCP applications and infrastructure for reliability and performance.
• Triage support tickets and alerts, classifying incidents as L2 or L3.
• Analyze logs, metrics, and conversation history to diagnose issues.
• Escalate critical incidents to L3 engineers and collaborate with vendors.
• Collaborate with backend developers, AI/ML specialists, and cloud architects.
• Maintain clear documentation of incidents, resolutions, runbooks, and troubleshooting.
• Contribute to knowledge bases, playbooks, and SOPs for improved efficiency.
• Adhere to ITIL-based processes (incidents, problems, changes).

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