Full-Time Junior Product Trainer

This role can be remote working but regular travel and client visits are expected after completion of training.Working hours are Monday - Friday, 9am - 5pm.

Our vision is to provide industry leading web and mobile platforms which add value to our clients and our service offering. As a Junior Product Trainer, you will report to the Head of IT, and be responsible for the support and successful on-boarding of new and existing clients onto our new online offerings.

Core Function: Provide client training, support and set-up for all our online offerings. You will work directly with the Software team to take customer feedback, provide ideas and help innovate our web and mobile offerings.

Sales Collaboration: Work closely with the sales team to understand the sales pipeline and recently “won” business in order to plan workload.

Customer Relationships: Build long lasting relationships with our customers and understand their business processes and requirements in detail.

Development Partnership: Partner closely with our in-house development team to deliver new technology and represent the customer in internal meetings.

Data Configuration: Handling large volumes of data.

Client Meetings: Meet with new clients to understand their existing testing routines and processes in detail.

Data Gathering: Data gather on behalf of the client to ensure a smooth and timely transition into Eurofins Laboratory systems.

System Set-up: Set up and configure Eurofins business systems.

Stakeholder Training: Train and support all key stakeholders in the use of various online and mobile tools to ensure effective use of the transactional processes of these systems.

Client Support: Act as the first point of contact for the client on any issues, concerns and technical inputs during the on-boarding process.

Team Collaboration: To liaise with other members of the Eurofins team, including the Commercial Team and Business Unit Managers to ensure the successful on-boarding of new clients.

Key Skills: Be a strong team player demonstrating excellent communication and influencing skills. Understand the needs of our Water Hygiene Business. This position is ideal for anyone with strong presentation, communication and creative skills. An excellent entry into the IT industry for non-technical experience. Good organisational Skills.Strong interpersonal and relationship building skills. Computer literate. Technically minded (Comfortable with using different web and mobile applications). Excellent attention to detail.

Employee Benefits: Reward and Recognition, Health Cash Plan, Life Assurance, Company Pension Plan, Employee Assistance Programme, Free car parking, Worldwide career opportunities, Perkbox.

Next Steps: Assessment centre or a staged interview process.

Application Information: Closing date may be extended. No response within 4 weeks does not guarantee an interview.

Diversity and Inclusion: Eurofins companies are committed to supporting your career development and embrace diversity. We prohibit discrimination.

Sustainability: Sustainability matters.

More Information: Visit our career page: https://careers.eurofins.com/

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