Full-Time Junior Product Trainer

As a Junior Product Trainer, you will report to the Head of IT, and be responsible for the support and successful on-boarding of new and existing clients onto our new online offerings. The core function of the role is to provide client training, support and set-up for all our online offerings. You will work directly with the Software team to take customer feedback, provide ideas and help innovate our web and mobile offerings.

Responsibilities:

• Work closely with the sales team to understand the sales pipeline and recently “won” business in order to plan workload
• Build long lasting relationships with our customers and understand their business processes and requirements in detail.
• Partner closely with our in house development team to deliver new technology and represent the customer in internal meetings
• Data configuration - handling large volumes of data.
• Meet with new clients to understand their existing testing routines and processes in detail.
• Data gather on behalf on the client to ensure a smooth and timely transition into Eurofins Laboratory systems
• Set up and configure Eurofins business systems.
• Train and support all key stakeholders in the use of various online and mobile tools to ensure effective use of the transactional processes of these systems. (Web Training and On-Site Training)
• Act as the first point of contact for the client on any issues, concerns and technical inputs during the on-boarding process
• To liaise with other members of the Eurofins team, including the Commercial Team and Business Unit Managers to ensure the successful on-boarding of new clients
• Understand the needs of our Water Hygiene Business

Skills Required:

• Strong presentation, communication and creative skills.
• Good organisational Skills.
• Strong interpersonal and relationship building skills.
• Computer literate
• Technically minded (Comfortable with using different web and mobile applications).
• Excellent attention to detail

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