Full-Time Junior Sales Associate - Customs

The Junior Sales Associate - Customs plays an important role in supporting the Sales Representative by handling key administrative and client engagement tasks within the customs brokerage sales cycle.

This position ensures accurate and timely client interactions while allowing senior team members to focus on relationship-building and closing opportunities.

It's an excellent entry point into the international trade industry, offering exposure to client service, customs processes, and career growth in sales or logistics.

1. Respond to inbound sales inquiries via phone, email, chat, text, and WhatsApp, qualifying leads before escalating to the Senior Sales Representative.
2. Guide prospective clients (primarily importers) through the completion of required customs and onboarding documentation.
3. Review and organize documents to ensure accuracy and compliance before submitting to the Operations team, paying close attention to U.S. customs requirements.
4. Assist in scheduling follow-up calls and maintaining ongoing contact with potential clients to support the sales pipeline.
5. Provide administrative support to the senior sales team to enhance overall responsiveness and efficiency.

Experience: 1-2 years of customer service or inside sales experience (required). Experience in customs brokerage or logistics (preferred but not required).

Skills:

• Strong verbal and written communication skills
• Exceptional problem-solving skills and ability to work well under pressure
• Excellent interpersonal and customer service skills
• Strong organizational skills, flexibility, and reliability
• Ability to multitask and thrive in a fast-paced environment
• Proven team player
• Proficiency in Google Workspace and CRM systems
• Proficiency with computers and software; detail-oriented, resourceful, and eager to learn
• Proficiency in English is required; knowledge of French or Mandarin are considered assets

At BorderBuddy, we offer:

• Relaxed work atmosphere
• Supportive work environment
• Competitive compensation package (health & dental benefits, RRSP contribution, tuition reimbursement programs, professional training, and paid time off)

Working Conditions:

• Standard work schedule: 37.5 hours per week
• Potential for additional hours, including weekends and overtime
• 100% remote role
• Candidates must reside and work from within Canada

Hourly wage: $18.00 - $20.00 per hour (based on experience).

Additional variable commission-based opportunities are available.

Note: Only candidates selected for an interview will be contacted.

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