Full-Time Junior Service Delivery Manager

Join the team at Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia, providing opportunities for German-speaking talents in Slovakia.

About Operational Services GmbH (OS): OS is a leading ICT service provider in the German market, considered the backbone of digitization in medium-sized companies.

Your Responsibilities:

• Determination of monthly & year-end activities, accruals, inventory changes, and sales accruals, coordinating with Controlling.
• Invoice preparation for existing customers.
• Annual budget planning (contract review, costing adjustment) and support of service managers.
• Data maintenance in internal tools (e.g., FCS, budget).
• Preparation and implementation of forecast checks, budget management, and sales tracking.
• Creation, updating, and booking preparation of ILVs.
• Actual planned cost analysis of existing contracts.
• Administrative & organizational support for team & department management.
• Data processing & maintenance in various internal tools.
• Preparing & reconciling monthly cost allocations (including deadline tracking).
• Checking & updating monthly SAP & MilesPLUS bookings.
• Providing regular reports.
• Monitoring & maintaining master & transaction data in the invoicing tool.
• Monitoring calculations and merging into an overall customer account view.
• Creating AE reports with SDM & Controlling.
• Supporting ordering activities for external service providers.
• Participation in and preparation of documents for review meetings.

Qualifications:

• Bachelor's degree or completed vocational training with relevant experience.
• Minimum 3 years of experience in comparable tasks.
• ITIL V3 Foundation, SeM Basic certificates.
• Good IT overview & DTAG portfolio knowledge.
• Analytical, systematic, & structured work style.
• High flexibility, ability to work under pressure, and willingness to perform.
• Personal interest in the specialist subject and independent knowledge development.
• English (B2) and German (C1) proficiency.

Benefits:

• Attractive work-life balance portfolio.
• Extensive benefits package for employees.
• Over 25 different benefits to improve personal and professional life.
• Base salary depending on seniority and experience (minimum €1,170/brutto).
• Variable pay and other financial benefits.

Note: Remote work is only available within Slovakia due to European taxation regulations.

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