Full-Time Junior Support Specialist

• Follow internal processes and instructions.
• Have a strong sense of empathy.
• Have natural fluidity to your written and verbal communication.

• Respond to and resolve queries from customers via email.
• Escalate complex queries to internal channels.
• Improve your knowledge of Paddle products.
• Collect feedback, report issues, and participate in team meetings.

• You have 0-2 years experience in a customer support role.
• You are a proficient English speaker.
• You are happy to work remotely and are organised in communicating with teams across different time zones.
• You love interacting with and helping people.
• You continuously seek to improve.
• You have an investigative mindset.

• You have worked for a SaaS company.
• You have knowledge of Zendesk or other helpdesk platforms.
• You are tech-savvy.
• You are comfortable working in a fast-paced environment.

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