Full-Time Junior Technical Support Specialist
Gr8tech is hiring a remote Full-Time Junior Technical Support Specialist. The career level for this job opening is Entry Level and is accepting Worldwide based applicants remotely. Read complete job description before applying.
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Gr8tech
Job Title
Junior Technical Support Specialist
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Worldwide
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Job Details
GR8 Tech is looking for a Junior Technical Support Specialist to join our team. You will be responsible for:
- Reproducing, analyzing, and evaluating requests to resolve or escalate incidents as needed.
- Monitoring product status and involving responsible teams in urgent or critical situations.
- Collaborating closely with other departments to ensure timely and effective issue resolution.
- Overseeing SLA compliance for request and incident resolution, escalating unresolved cases appropriately.
- Responding to questions from regional customer support teams about various player issues.
Essential experience:
- At least 1 year of experience in client support.
- Intermediate+ English level.
- Fluent in Ukrainian or Russian.
- Familiarity with back-office systems, especially within gaming companies (a significant advantage).
- Basic understanding of live gaming rules.
- Proficient in using Jira, Jira Service Management, and Zendesk.
- Strong multitasking and dynamic prioritization skills.
- Excellent communication, analytical thinking, and problem-solving abilities.
- Experience with monitoring and alerting tools.
Desirable:
- Willingness and ability to work in shifts, including night shifts.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Junior Technical Support Specialist at Gr8tech is
11th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Worldwide
] applicants. .
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