Full-Time Junior/Middle Support Engineer

ELEKS Customer Support Office is looking for a Junior/Middle Customer Support Engineer (L2) in Portugal.

ABOUT CLIENT

Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance and data-driven decision making.

REQUIREMENTS

2+ years of relevant experience

Knowledge of help desk ticketing and workflows

Sharp troubleshooting and analytical abilities

Basic SQL, T-SQL programming experience is highly desirable

Soap and Rest API Knowledge

Dedication and commitment to resolve client issues

Experience with SaaS (cloud based) software and/or on-prem software

Ability to work independently and within a team

Great verbal and written communication skills

Upper-Intermediate English (written and spoken)

RESPONSIBILITIES

Responsible for investigating, triaging and resolving tickets that flow into the help desk queue

Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken

Assist clients with questions regarding technical product and configuration issues

Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of Client satisfaction

Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects)

Identify potential delays in resolution, take corrective action, and manage communication to the client

Provide clear and concise verbal and written communications with client support contacts

WHAT WILL YOU GET WITH ELEKS

Close cooperation with a customer

Challenging tasks

Competence development

Team of professionals

Dynamic environment with low level of bureaucracy

ABOUT ELEKS

ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.