Full-Time L1 IT Customer Support French & English

We are searching for tech-savvy enthusiasts who enjoy using computers and helping others find solutions. You will be a hero when you solve customer challenges.

What we'll achieve together:

• Provide accurate and optimal IT solutions via phone, email, or chat.
• After training, troubleshoot various issues (office software, Windows, Outlook, internet, applications, hardware).
• Assist in resolving customer and support issues to improve customer satisfaction.
• Follow-up on existing backlogs.
• Comply with project performance indicators.
• Communicate with other teams and escalate complex issues.

This job is right for you if:

• Fluent French and English (B2/C1)
• Technical college or university is not mandatory; necessary training will be provided.
• Previous customer support experience is advantageous.
• Excellent customer service abilities (client orientation, active listening, interpersonal skills).
• Ability to work in a dynamic environment and multitask.
• Availability to work in shifts.

What we offer:

• Permanent contract
• Central office, excellent view, top facilities, and equipment
• Competitive salary
• Performance bonus
• Expense account for holidays
• Meal tickets and gift vouchers
• Training opportunities
• Regina Maria medical package
• Extra vacation days
• Fruits on the house

Positions are open to people with disabilities.

What is the last date for applying to the job?

Which countries are accepted for this remote job?