Full-Time L1 IT Customer Support French & English

We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges.

What we'll achieve together:

• Provide accurate and optimal IT solutions via telephone, e-mails or chat.
• After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware).
• Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction.
• Follow-up the existing back-log.
• Comply with project’s performance indicators.
• Communicate with other designated teams and escalate complex issues.

This job is the right for you if:

• Spoken languages: fluent French and English (B2/C1)
• Technical college or university is not mandatory as necessary training will be ensured.
• Previous customer support experience is an advantage.
• Excellent customer service abilities: client orientation, active listening and interpersonal skills.
• Ability to work in a dynamic environment and to multitask.
• Availability to work in shifts.

What is the last date for applying to the job?

Which countries are accepted for this remote job?