Full-Time L2 Support Engineer

We are a fast-growing startup revolutionizing cloud development processes. We are looking for an L2 Support Engineer to provide reliable support to US-based customers.

Responsibilities:

• Ensure reliable L2 support coverage for US-based customers.
• Independently investigate and resolve customer issues.
• Respond to and resolve a majority of tickets during US hours.
• Provide clear, empathetic, and professional communication with customers.
• Evolve into a go-to resource within the team.
• Gain working knowledge of at least one new product (e.g., Snowflake or Azure).

Skills:

• Proficient in Python
• Strong expertise in AWS
• Knowledge of PowerShell, Bash, or other scripting languages (advantageous)
• Experience with tools such as Terraform, Pulumi, AWS CDK/SDK
• Strong understanding of Linux, macOS, and Windows
• Skilled in reading and analyzing logs
• Familiarity with relational and non-relational database systems
• Excellent written and verbal communication skills
• Familiarity with Snowflake (Nice to have)

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