Full-Time L2 Technical Support Engineer
Mirantis is hiring a remote Full-Time L2 Technical Support Engineer. The career level for this job opening is Experienced and is accepting Poznań, Poland based applicants remotely. Read complete job description before applying.
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Mirantis is adding a Technical Support Engineer to our team!
We are seeking a very skilled engineer to provide world-class technical support for Mirantis Container and Kubernetes technologies.
Responsibilities:
- Become an expert in Mirantis' Container technologies and customer deployment environments.
- Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems.
- Be an active participant in resolving customer technical challenges.
- Partner with product and solution experts to co-develop reference architecture content.
- Create best-in-class help content and proactively audit knowledge management.
- Identify and recommend process improvements for customer satisfaction.
- Maintain and track customer interactions in internal ticketing.
- Manage workload to handle customer requests and issues timely.
- Occasionally work and be on call during weekends and holidays.
- Have fun!
Required Qualifications:
- Fluent English communication skills.
- Outgoing and approachable personality.
- 3-4+ years of technical support, engineering, or equivalent experience.
- Excellent familiarity with Linux distributions (RHEL, CentOS, Ubuntu).
- Strong Linux system administration and troubleshooting skills.
- Strong knowledge of networking.
- Knowledge of Linux software packaging, distribution, and configuration.
Enhanced Qualifications:
- Strong Container technology knowledge (Docker, Kubernetes).
- Container and Kubernetes networking expertise.
- Ingress/egress technologies knowledge.
- Kubernetes Load Balancing Technologies.
- REST and RAFT familiarity.
- Cloud solution (AWS, Azure, GCP, Openstack) and virtualization knowledge.
- Docker Certified Associate (DCA).
- Kubernetes Certified Administrator (CKA) or higher.
Nice-to-have Qualifications:
- Experience configuring, customizing, and extending logging and monitoring tools (Grafana, Prometheus, Elasticsearch).
- DevOps software experience (Puppet, Chef, Jenkins).
What Mirantis offers:
- Work with an established Silicon Valley leader in cloud infrastructure.
- Exceptional colleagues and helping Fortune 500 customers.
- Cutting-edge open-source innovation.
- High-energy environment valuing openness, collaboration, and growth.
- Competitive compensation and benefits.
- Leader for Container Management in G2 ( #2 after AWS)