Full-Time L2 Technical Support Engineer

Mirantis is hiring a remote Full-Time L2 Technical Support Engineer. The career level for this job opening is Experienced and is accepting Poznań, Poland based applicants remotely. Read complete job description before applying.

Mirantis

Job Title

L2 Technical Support Engineer

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

Poznań, Poland

Job Details

Mirantis is adding a Technical Support Engineer to our team!

We are seeking a very skilled engineer to provide world-class technical support for Mirantis Container and Kubernetes technologies.

Responsibilities:

  • Become an expert in Mirantis' Container technologies and customer deployment environments.
  • Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems.
  • Be an active participant in resolving customer technical challenges.
  • Partner with product and solution experts to co-develop reference architecture content.
  • Create best-in-class help content and proactively audit knowledge management.
  • Identify and recommend process improvements for customer satisfaction.
  • Maintain and track customer interactions in internal ticketing.
  • Manage workload to handle customer requests and issues timely.
  • Occasionally work and be on call during weekends and holidays.
  • Have fun!

Required Qualifications:

  • Fluent English communication skills.
  • Outgoing and approachable personality.
  • 3-4+ years of technical support, engineering, or equivalent experience.
  • Excellent familiarity with Linux distributions (RHEL, CentOS, Ubuntu).
  • Strong Linux system administration and troubleshooting skills.
  • Strong knowledge of networking.
  • Knowledge of Linux software packaging, distribution, and configuration.

Enhanced Qualifications:

  • Strong Container technology knowledge (Docker, Kubernetes).
  • Container and Kubernetes networking expertise.
  • Ingress/egress technologies knowledge.
  • Kubernetes Load Balancing Technologies.
  • REST and RAFT familiarity.
  • Cloud solution (AWS, Azure, GCP, Openstack) and virtualization knowledge.
  • Docker Certified Associate (DCA).
  • Kubernetes Certified Administrator (CKA) or higher.

Nice-to-have Qualifications:

  • Experience configuring, customizing, and extending logging and monitoring tools (Grafana, Prometheus, Elasticsearch).
  • DevOps software experience (Puppet, Chef, Jenkins).

What Mirantis offers:

  • Work with an established Silicon Valley leader in cloud infrastructure.
  • Exceptional colleagues and helping Fortune 500 customers.
  • Cutting-edge open-source innovation.
  • High-energy environment valuing openness, collaboration, and growth.
  • Competitive compensation and benefits.
  • Leader for Container Management in G2 ( #2 after AWS)

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time L2 Technical Support Engineer at Mirantis is 5th of February 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Poznań, Poland ] applicants. .

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