Full-Time L2 Technical Support Engineer

Mirantis is adding a Technical Support Engineer to our team!

We are seeking a very skilled engineer to provide world-class technical support for Mirantis Container and Kubernetes technologies.

Responsibilities:

• Become an expert in Mirantis' Container technologies and customer deployment environments.
• Apply advanced troubleshooting techniques (debug and diagnose) on critical, highly complex problems.
• Be an active participant in resolving customer technical challenges.
• Partner with product and solution experts to co-develop reference architecture content.
• Create best-in-class help content and proactively audit knowledge management.
• Identify and recommend process improvements for customer satisfaction.
• Maintain and track customer interactions in internal ticketing.
• Manage workload to handle customer requests and issues timely.
• Occasionally work and be on call during weekends and holidays.
• Have fun!

Required Qualifications:

• Fluent English communication skills.
• Outgoing and approachable personality.
• 3-4+ years of technical support, engineering, or equivalent experience.
• Excellent familiarity with Linux distributions (RHEL, CentOS, Ubuntu).
• Strong Linux system administration and troubleshooting skills.
• Strong knowledge of networking.
• Knowledge of Linux software packaging, distribution, and configuration.

Enhanced Qualifications:

• Strong Container technology knowledge (Docker, Kubernetes).
• Container and Kubernetes networking expertise.
• Ingress/egress technologies knowledge.
• Kubernetes Load Balancing Technologies.
• REST and RAFT familiarity.
• Cloud solution (AWS, Azure, GCP, Openstack) and virtualization knowledge.
• Docker Certified Associate (DCA).
• Kubernetes Certified Administrator (CKA) or higher.

Nice-to-have Qualifications:

• Experience configuring, customizing, and extending logging and monitoring tools (Grafana, Prometheus, Elasticsearch).
• DevOps software experience (Puppet, Chef, Jenkins).

What Mirantis offers:

• Work with an established Silicon Valley leader in cloud infrastructure.
• Exceptional colleagues and helping Fortune 500 customers.
• Cutting-edge open-source innovation.
• High-energy environment valuing openness, collaboration, and growth.
• Competitive compensation and benefits.
• Leader for Container Management in G2 ( #2 after AWS)

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