Full-Time L2 Technical Support Engineer

Mirantis is seeking a skilled Technical Support Engineer to provide world-class technical support for Mirantis Container and Kubernetes technologies. These include Mirantis Kubernetes Engine, Mirantis Secure Registry, and Mirantis Container Runtime, and emerging technologies.

You will be a friendly, outgoing, and polished communicator interested in solving complex problems and delivering high customer satisfaction.

You'll work closely with Engineering and Product Management, representing the customer's voice.

Main Responsibilities:

• Become an expert in Mirantis' Container technologies and customer deployment environments.
• Apply advanced troubleshooting techniques (debug and diagnose) on critical problems across the technology stack.
• Partner with product and solution experts to develop reference architecture content.
• Create best-in-class help content and audit knowledge management.
• Identify and recommend process improvements to enhance customer satisfaction.
• Maintain detailed records for customer interactions.
• Manage workload to ensure timely issue resolution.
• Occasionally work and be on call during weekends and holidays.

Required Qualifications:

• Fluent written and verbal English.
• Outgoing personality; approachable.
• 3-4+ years of technical support or engineering experience.
• Excellent familiarity with Linux distributions (RHEL, CentOS, Ubuntu).
• Strong Linux system administration and troubleshooting skills.
• Strong networking knowledge.
• Understanding of Linux software packaging, distribution, and configuration.

Enhanced Qualifications:

• Strong Container technologies knowledge (e.g., Docker, Kubernetes).
• Container and Kubernetes networking knowledge.
• Ingress/egress technologies knowledge.
• Kubernetes Load Balancing Technologies knowledge.
• Knowledge of REST and RAFT.
• Familiarity with Cloud solutions (AWS, Azure, GCP, Openstack) and virtualization technologies.
• Docker Certified Associate (DCA) or higher certification is a plus.
• Kubernetes Certified Administrator (CKA) or higher certification is a plus.

Nice to have Qualifications:

• Experience with Logging and Monitoring tools (Grafana, Prometheus, Elasticsearch).
• Familiarity with DevOps software (Puppet, Chef, Jenkins).

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