Full-Time L2 Technical Support Engineer
Mirantis is hiring a remote Full-Time L2 Technical Support Engineer. The career level for this job opening is Entry Level and is accepting Poznań, Poland based applicants remotely. Read complete job description before applying.
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Mirantis
Job Title
L2 Technical Support Engineer
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Poznań, Poland
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Job Details
Mirantis is seeking a Technical Support Engineer to provide global world-class technical support for the Mirantis Container Cloud and Openstack technologies.
Main Responsibilities:
- 2nd stop for OpenStack and Container Cloud troubleshooting and issue triage
- Work ticket queue (SFDC) to help maintain contracted SLA’s and delight customers
- Troubleshooting OpenStack components and fixing bugs
- Troubleshooting Container Cloud components and fixing bugs
- Bug reporting and project follow up
- Learn the Mirantis Container Cloud technologies and customer deployment environments
- Create best-in-class help content and proactively review and update our knowledge management system
- Learn troubleshooting techniques (debug and diagnose) on lower level problems that span layers of the technology stack
- Engage with the engineering team to resolve technical issues
- Identify and recommend process improvements to deliver the highest level of customer satisfaction
- Maintain and track detailed records for all customer interactions in our internal ticketing system
- Have fun!
Requirements:
- 1+ years experience in software engineering of system admin
- General System Admin knowledge - Openstack, Linux, Ubuntu, KVM, XEN, CentOS, and Kubernetes
- General understanding of scripting language - Python
- Experience troubleshooting remote Linux system issues
- Experience troubleshooting Network issues (bare metal, virtual, cloud)
- Familiarity with Linux distributions (RHEL, CentOS, Ubuntu, and SLES)
- Customer Service focused engineer
- English - must
Preferred Qualifications:
- Experience with cloud services (Azure, AWS, GCP)
- Familiarity with DevOps software such as Puppet, Chef, and Jenkins
- Knowledge of REST API and web applications
- Familiarity with programming languages
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time L2 Technical Support Engineer at Mirantis is
26th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Poznań, Poland
] applicants. .
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