Full-Time L3 Support Engineer
ScalableOS is hiring a remote Full-Time L3 Support Engineer. The career level for this job opening is Experienced and is accepting Philippines based applicants remotely. Read complete job description before applying.
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ScalableOS
Job Title
L3 Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Philippines
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Job Details
The Level 3 Support Engineer is a critical role within the company, serving as the last line of support for technical issues escalated by end-users and internal teams. This fast-paced position requires advanced troubleshooting skills, technical expertise, and a proactive approach to ensure seamless operations for our clients.
JOB RESPONSIBILITIES
- Incident Management: Diagnose and remediate alerts from monitoring platforms. Troubleshoot and resolve hardware, software, and network issues. Respond to and resolve emergency outages per client-specific escalation plans.
- System and Security Maintenance: Implement security patches and updates provided by the company security team. Conduct system updates, such as Server OS and firmware upgrades. Review and remediate security vulnerabilities.
- Deployment and Configuration: Support remote deployment tasks, including application installations and system configurations. Assist with after-hours changes, ensuring minimal client disruption.
- Virtualization and Networking: Troubleshoot and maintain VMware environments. Configure and manage VPNs, DNS, DHCP, firewalls, and routing rules.
- Documentation and Communication: Document issue resolutions and processes in the company ticketing system. Develop technical documentation for client-specific systems and tools. Effectively communicate complex technical concepts to non-technical audiences.
- Continuous Improvement: Recommend process improvements to enhance support efficiency.
QUALIFICATIONS
- Technical Expertise: Strong knowledge of Microsoft Server, Active Directory, and related services. Experience with VMware hypervisors. Proficiency in Microsoft 365 and Entra. Familiarity with security vulnerability assessments and remediation.
- Soft Skills: Exceptional problem-solving and time-management abilities. Strong written and verbal communication skills. Ability to maintain professionalism under pressure. Operates effectively in a team setting with minimal supervision.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time L3 Support Engineer at ScalableOS is
4th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Philippines
] applicants. .
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